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Unable to make or receive FaceTime calls due to bug, update to iOS 7.1, Apple says

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Just a few days ago, FaceTime users got a hard time and were unable to make or receive calls due to a bug resulting from a device certificate that expired on April 16.?

According to Apple, a bug resulting from an expired device certificate was the reason why FaceTime users experienced inability to use the service. It rendered FaceTime unusable on older versions of iOS.

With this, Apple gave FaceTime users this advice ? for those owners of iOS 6 devices, upgrade your OS to iOS 7.

Apple also recommended that devices capable of upgrading to iOS 7 need to be upgraded to iOS 7.0.4 or later. The company said that iOS automatically presents the most recent compatible update for a user?s device. And this means that if you’re using an iOS 7 compatible device and you’re still on an earlier version of iOS, Apple recommended that you should update to iOS 7.1 or later. And if you?ve got a device that is not iOS 7 compatible, then you must update it to iOS 6.1.6.

On resolution problem, Apple recommended to update both your device and your friend?s device to the latest version of iOS, OS X, or FaceTime for Mac, in order for FaceTime calls to be successful.

?If you?re using OS X Mavericks v10.9, update to OS X Mavericks v10.9.2 or later. If you?re using OS X Mountain Lion v10.8 or OS X Lion v10.7, install the latest security updates or update to OS X Mavericks v10.9. If you?re using Mac OS X v10.6, you should get the latest version of FaceTime for Mac in the Mac App Store,? Apple Support page said.

FaceTime for Mac makes it possible to talk, smile, and laugh with anyone on an iPad, iPhone, iPod touch, or Mac with a built-in FaceTime camera. With FaceTime, users can hang out with friends even if they?re apart.

It could be remembered that before Apple addressed this issue, customer representatives were recommending an upgrade to the latest version of the operating system.

(Photo courtesy of http://www.apple.com/mac/facetime/)

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