The latest outage of Telstra hit so hard that its widespread fallout has affected entities from different industries. The Australian telecommunications company?s problem brought down Melbourne?s public transport system Myki, department store giant Myer, airline company Jetstar, Labor’s Melbourne campaign headquarters, and medical institutions such as the Royal Melbourne Hospital and Mitcham Private Hospital.
Other companies whose online services got compromised due to Telstra?s outage included Medibank, Monash University, Officeworks, The Good Guys, Simply Energy, and ME Bank.
Last Thursday afternoon, the telco giant confirmed reports of an outage across Victoria that affected numerous business and enterprise customers. This was supposedly raised after customers discovered that they could not top up their Myki cards, Sydney Morning Herald reported.
Hours later, Telstra announced that they had resolved the connectivity issues and that services are up and running. “We apologise to all affected customers and their customers for the impact that this has caused,? the company said in an official statement.
Ironically, Telstra?s outage took place just a day after the communications company?s CEO , Andrew Penn, boasted of an additional AU$250 million that will be invested in its network in a span of six to 12 months.
Earlier this March, Telstra admitted that several of their users experienced difficulties with their phone or data service. Many noticed that it was the second time in less than a month that the telco had an outage, causing many to worry about possible continuous complications.
Customers then took to social media to complain about the decline in Telstra?s services, and demanded to have something done about it.
The connectivity problems of Telstra took place amid reports earlier this year of Telstra Gateway Pro, an innovation supposedly meant to improve everyone?s online experience through a partnership with Netgear and Broadcom. It will supposedly take customer experience to a higher level with speeds that were never offered before.