It has been reported that numerous Sniper Elite 3 keys have been stolen and then resold to other vendors. These keys have since been invalidated by Steam and owners are asked to contact the vendor where they purchased their games.
Rebellion is aware that some gamers may have preordered the keys in good faith, believing them to be genuine and therefore missing out on both the game and the DLC ?Target Hitler? incentive. To these affected players, Rebellion is offering the ?Target Hitler? DLC for free but as far as the full game goes, they?ll have to contact the resellers to demand a refund.
In a Steam forum post that now spans more than 700 comments, Rebellion explicitly held the resellers blameless stating: ?One of our PC retail distributors informed us that some of their allotted Steam keys were stolen. We believe these keys were then resold to multiple companies, with no payments going to either Valve or the retail distributor.?
Rebellion then went on to inform Steam and Steam, in turn, revoked the said keys. Now, rebellion is faced with a lot of angry responses on the game?s Steam page as well as the studio?s Facebook page.
Affected players who had their keys revoked have until July 4 to claim the DLC. Rebellion also suggested: ?All we can suggest if you have been affected is to please contact your vendor and first ask for a replacement key, and then contact us for the free pre-order DLC if you are successful?.
Players will need to follow the following instructions to be able to get the DLC:
- Email email@example.com with the following information:
- Proof of purchase or receipt of purchase from the original (blocked) vendor
- The original (blocked) Steam key that was sent to the user
- Wait. Rebellion will then process the request and get back to the user as soon as possible. Since it?s a manual process, it may take some time.
It is important to remember that gamers have all the options in the world as to where they choose to buy their games. If it saves them a few bucks, it would be ideal to get them from somewhere and not necessarily the Steam shop. The problem here though is that since buyers bought from a third party vendor and not Steam itself, Steam can?t be held responsible for any problems that may arise due to the purchase. If the purchase was done on Steam then Steam could have easily given out a different set of keys for the game to work.
Photo Source: Sniper 3 Steam page
Other stories you may be interested in: