Citing the overwhelming disappointment from users, Square Enix decided to just stop the sales altogether and refund everyone who bought the Mac version. In a statement released by Final Fantasy XIV Naoki Yoshida, the group expressed sincere apology for the less-than-stellar performance of the game in Mac.
?Because of this situation, many of you purchased a product which your Mac hardware could not run at even the minimum system requirements, resulting in insufficient performance, for which many of you have expressed your dissatisfaction. Had we provided accurate information beforehand, I know many of you would not have purchased the Mac version, which is why we decided to offer full refunds. Once again, I apologize.?
According to Yoshida, the problem was a result of the game developer?s multiple versions of the game to accommodate different system requirements of Mac hardware. The final version however, did not match the required interface.
?I believe that the biggest problem with the Mac version release was the significant discrepancy between the performance of the product our development team produced and the expectations our customers had for it, which was due to the lack of information available on our product when sales commenced, as well as other issues. I would like to explain in detail how this happened.
Up until the official release of the Mac version on June 23rd, we were working to improve the client?s performance. Consequently, the system requirements which we should have released were not made available in time, which was a serious problem,? Yoshida explained.
Mac users have been playing Final Fantasy XIV since it was launched two years ago using alternative systems such as Boot Camp, and has been clamoring for a Mac-compatible product. The wait finally ended when the Mac version of the game was launched along with the release of Heavensward, the MMORPG?s first major expansion pack. Problems however, were immediate.
What customers got was basically a Microsoft-compatible game that comes with a manual that Mac owners can use with the hope that it will run smoothly. The product was simply launched too soon.
Coincidentally, Warner Bros. decided to pull the plug on the PC sales of Batman: Arkham Knight, which was introduced?at almost the same time as Final Fantasy XIV for Mac, when it failed to launch citing audio problems. The PC version of the game will be launched as soon as the glitch has been addressed.
To get a refund for Final Fantasy XIV, click here.