Computers

EE mobile network down; company apologizes to disappointed customers

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(Photo courtesy of www.thisismoney.co.uk)

(Photo courtesy of www.thisismoney.co.uk)

Disappointed customers expressed displeasure against UK?s mobile network EE for technical issues that resulted to non-usage of their phone to make calls, text, and even internet surfing.

Upset with the situation, users looked for answers on the company?s official website only to find out that the site is under maintenance. This brought some users to post angry tweets against the company saying “Mobile network EE down, but nothing on there website – spent ages trying to find out if there was a problem with my phone.”, David Bailey tweeted. While one JD said: “Hello EE, in case you didn’t know the network is down nationwide. People are distraught, crying and shouting at there phone. Please sort. thanks.”

Moreover, @sashalouxo tweeted: Seriously though are we gonna get a refund or something @EE don’t think I should be paying for something I wasn’t using #EE

And @Stephtwittor said: #EE was off all night. Not one single text message or voicemail during the outage #EEproblem

On the other, the EE apologized to some of its 27 million customers for ?a technical issue has been causing some of our customers to experience problems with their signal.?

“We apologize for the inconvenience caused to our customers,” the company spokesman said, adding that EE is “working hard” to fix the problem and even tweeted: “There seems to be some Gremlins in the system – we’re aware of a network outage at the moment & working hard to fix.”

According to downtime monitoring service DownDetector, the UK mobile operator?s problem affected a number of locations across the country.

EE (Everything Everywhere), is the largest mobile network operator and internet service provide in the UK, having around 28 million customers. EE, which operates under the EE, Orange and T-Mobile brands and currently only offers its services within the UK, is a joint venture between Deutsche Telekom and Orange S.A., and was formed through the merger of T-Mobile and Orange businesses in the UK.

 

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