iPhone

iPhone 5 Problem Update: Apple Implements Sleep / Wake Button Fix

By on

iPhone 5 Problem Update: Apple Implements Sleep / Wake Button Fix

It is not often that we hear of a hardware problem from Apple, especially with regard to the iPhone. Apple Inc. (AAPL) is famous for the rigorous testing and fine tuning of their devices, before it is offered to the public. So it was quite a surprise (to me at least), to find out that some iPhone 5 units, have had some hardware issues.

Recently, Apple advised iPhone 5 users that the Sleep / Wake Button in their smartphones may ? stop working or work intermittently?.

Apple also set up a special website to provide support to iPhone 5 customers, who would like to check if their unit is one of the ?small percentage? of iPhone 5 units that have the problem.

(For the iPhone 5 Sleep/Wake Button Replacement Program site, scroll down to the end of the article)

If you are an iPhone 5 owner and your unit is one of those that have the Sleep / Wake Button problems, you can then bring your iPhone 5 to an Apple Store or Authorized Service Provider to have it fixed. However, the unit needs to be shipped to an Apple Repair Center, so you will have to make do without your phone for about 4-6 days (which is the Apple estimate for the repair).

The Apple Stores and Service Provider will (according to the site) have iPhone 5 ?loaners? (16 GB only) for those who need a service unit while their phone is being repaired. Apple says in the support site, that these services are not available with network carrier partners or providers.

If you cannot go to an Apple Store or Service Center, you may also mail your iPhone 5 to Apple (details on the site), and they will mail it back to you after it is repaired.

It is advised that before you bring in your iPhone 5 for repair or before mailing it to them, you should back up all your data and erase all your phone’s contents and settings.
Apple also advices those who have out-of-warranty coverage to contact Apple to find out the extent of repair, replacement or refund that they can avail of.

The ?iPhone 5 Sleep/Wake Button Replacement Program? is only effective for 2 years after the original purchase date of the iPhone 5 unit. The iPhone 5 was released approximately 19 months ago, so those who purchased their iPhone 5 units when it came first came out, would have about 5 months to have it fixed.
Apple also clarified that iPhone 5 units that are fixed under the replacement program, will need to be upgraded to iOS 7.

Latest reports also say that Apple Stores in the U.S. offer iPhone 5 users who inquire about getting new devices, a US$ 350 dollar in-store credit, in exchange for the iPhone 5 devices. The devices need to be in good working order (aside from the sleep / wake button issue) in order to avail of the in-store credit.

iPhone 5 Sleep/Wake Button Replacement Program: https://ssl.apple.com/support/iphone5-sleepwakebutton/

 

Photo Source: https://ssl.apple.com/support/iphone5-sleepwakebutton/

About the author

To Top