A few days ago, my early 2011 edition 13-inch MacBook Pro malfunctioned for the first time in more than 5 years since I purchased it. The problem seemed normal for a computer that?s been operating for half a decade now: Problems turning it on, battery getting drained really fast, and the whole system just running at a sloth?s pace.
As a work-at-home editor, this definitely spelled bad news and I immediately brought it to the nearest Apple service center where I had to leave the unit for a day for diagnosis.
The results were grim: My unit had intermittent power problems that lead to unexpected shutdowns. The people at the Apple service center ran a MAC Resources Inspector (MRI), reset Parameter Random Access Memory (PRAM), and performed a reseating of all cable and components.
I was recommended to replace my logic board and battery, which would set me back almost $750 — more than half of a brand new Mac. My husband I saved for that laptop with the humble paycheck of a journalist, so the thought of shelling out that much again was nothing short of depressing. To say that I felt hopeless doesn?t even begin to cut it.
Fortunately, some well-meaning friends on FB suggested I contact Apple International directly as they might be able to help. Note that I live somewhere in Asia, so I admit I that I have my doubts. And guess what: They pulled through!
Apple was willing to replace my logic board (which costs about $600) for free, and all I had to do was bring the unit to a specified Apple Center. I?d have to shell out for the new battery as my laptop is way beyond warranty, plus pay the service charge of course, but that?s still a whopping 80% price cut compared to the original quote.
How To Have Your Broken Apple Product Fixed
So what did I do? It?s quite simple — just follow these steps:
- Bring your unit for a proper diagnosis at a certified Apple Service Center. This way you?ll be able to properly relay the problem without hassle. This would mean shelling out a few bucks.
- Log on to Apple.com and click Support.
- Choose the Apple product concerned and be sure that you?re ready with your serial number.
- Click what issue best categorizes your problem: It could be start-up or power, hardware issues, installation and updates, software and usage, Apple ID & log-ins, iTunes and App Store, wi-fi connectivity or Mail.
- Click which help you prefer. It could be ?Bring to an Apple store,? which will point you to the nearest service center; Talk to Apple Support; Or Chat with Apple Support. Talk or Chat are both efficient.
- Provide your Serial Number and answer all questions.
- Should your gadget be eligible for parts replacement or unit replacement, be sure to be ready with your zipcode so Apple can direct you to the nearest center.
- Take note of Apple Center address and case number for shop reference.
In my case, there was an apparent recall of logic boards for my Mac?s specific model, an issue with video (Flash, QuickTime) playback that?s affecting the hardware, and these announcements can usually be found at the Apple website. However, even without specific issues, it seems Apple has been assisting customers the best way they can.
So there you have it. If you?re facing some issues with any Apple product, don?t rule out getting support directly. Their online customer service is very friendly, and considering the price you pay for purchasing a Mac, it?s wonderful to see the premium go well beyond after-market as well.