They say my warranty expired in June of 07, but i should have a month or two left on my extended. So unfortunately the clock is ticking, and still dont have my proof.

the check is made out to xbox 360 because that is what the warranty form instructs you to do

as for the attacks on my handwriting, that was intentional as well, it was written that way to minimize mistakes which obviously didn’t help. I’m a reasonably educated man and the attacks on my intelligence aren’t appreciated.

a few things to note since I sent Torrence my letter a few weeks ago and they are as follows

I posted the same thing I sent to you at on the xbox forums and had a good discussion going about the situation. One of the VIPs sent me a pm that said the following

“I reached out to my Support friends and got this bit of information for you. I hope it helps.

The correct process is being done regarding the extended warranty and redirecting “Robert” to the service contract department, but giving out a support contact number for the warranty department is inaccurate. The best I could possibly personally offer is a discount (can’t say how much as I would need to review his full account history) on the out of warranty charge to get his console into repair and get an additional one year warranty placed on the console while he sorts out the issue with our service department. He may then have his extended warranty period from his service contract added into his extended warranty timeframe from the date of the repair.

However, it would be best though for him to stay in contact with the service contract department via snail mail so he can resolve his warranty extension issue before doing a console repair. Less potential issues in the future that way.”

This offered no real solution and only told me to continue what I was doing. Few days later after the discussion continued my thread was locked and the VIP posted the following:

“i attempted to help you by personally coordinating a resolution with Support but you’ve ignored the messages sent to you. it seems now that you’re really not interested in solving this issue and instead only here to rant and cause a panic. i’m locking this thread.”

The VIP is actively lying about what he actually sent me and stifling my voice because I’m nothing but a trouble maker.

here is a link to the actual thread so you can see it was a rational and mature discussion

http://forums.xbox.com/24078285/ShowPost.aspx

I’ve contacted support another time since the the original letter.

They told me that there was a note on my account to notify me to send the proof of payment again IF I CALL BACK. They never tried to contact me and how the agent said on the phone they seem to have gotten my other letters because he said “We are asking you to please send your proof of payment again to our warranty department.”

I continue to ask the man why am I to rewrite the same letter and resend it and all he would do is repeat the note until about 5 minutes later he just broke down and said “I do not know Sir”.

So basically this call sent me back to square 1, back to the first call I have made with no help at all.

AS for contacting the consumerist, I have on several occasions. I sent my letter to 2 of the editors and well as the tip line, even today I sent this article to the tip line and I have not heard from them. I originally contacted them before I contacted Torrence.

Other sites I contacted include Joystiq, 1up, Kotaku, Xplay, G4 forums, the xbox live/360 forums and a few other blogs and communities.

So far Torrence is the only one to offer any real type of help aside from the xbox vip who mocked me.

I’m hoping somebody out there takes notice of this because I’m being denied what I paid for, there is no question I bought the service contract and they have my money so I’m not sure what the problem is in giving me what is rightfully mine.

as with any customer service you have to ask to speak to americans or else they dick you around.

its not being a bigot in any way.

not to sound like a fan boy but please join the club where respect if apart of the there code in life.

you know japan runs off honor and respect. america runs off greed and power.

that isnt fan boy talk eather thats the truth.

My brother xbox went out on him 3 times in 1 year and after the 3rd time i went off on the tard on the phone, I got my brother a NEW xbox 360 1 game 3 mos live gold and 2 arcade games. You have to demand to speak to a person with a brain and you have to frighten the people on the phone.You have to remember your dealing with people who make $2.00 an hour in india and they dont give a shit.

The problem MS seems to have iss no record of the warranty which is possible, My bank “citibank” had no record I was a customer and said I had no account with them meanwhile they had 10k of mine sitting in my account and some tard when the y updated my account didnt enter my info right so what im saying is mistakes happen but he has proof so they cant turn him away he jus thas to keep at it. I like calling companies and yelling at foreigners if you want I ll call for him and see what i can do

step two: once you have an american on the phone tell them your problem in great detail so the unsmart person can get the idea.

step three: if step 2 fails ask for the highest person you can speak to “by law they have to if they run you around you can press charges with the law on your side” and demand your product gets replaced or fixed. “you bought it you have a right” then demand them to pay for the broken games there console messed up. “many people have done this”

step four: sell your xbox at a garage sale and profit